FAQ
Questions people ask before subscribing
Not answered here? Email luhuabo@gmail.com or call +852 5790 3556 (Mon–Fri, 10:00–18:00 Hong Kong time).
Product and data
What is Signest, exactly?
A strategy modelling and simulation platform that runs on your own machines. It parses the market-data feed you connect (snapshots, minute bars, daily bars, ticks, sector data) into your own database and computes derived indicators; on top of that you define factor libraries, stock-pool models, position and risk rules and strategy sets, and run them in simulated accounts against live market data to see how they behave. See the platform page for the full picture.
Will it tell me which stocks to buy?
No. Signest produces no trading signals, recommends no securities, returns no stock picks, executes no trades and promises no returns. It delivers tooling and computed indicators; the decisions are entirely yours. There is no exception and no "premium tier" that includes recommendations.
Which markets are supported?
The platform itself is market-agnostic — it parses the feed you connect, so coverage follows the data you can obtain. The parsing layer handles the common structures (ticks, minute bars, daily bars, depth snapshots, classification hierarchies) and has been tested end to end on a market of 5,500+ instruments. To check whether a particular market or feed is already adapted, email us and we will tell you plainly: already supported, needs adaptation, or not feasible.
Do you provide the market data?
No. Signest supplies no data and resells none. It parses, stores and processes the feed you connect it to — obtaining data you are entitled to use is yours to arrange. What the software adds is everything after the feed: correct parsing, proper storage, reconciliation, and derived quantities a terminal screen never shows. Timeliness and completeness therefore depend on your source and your network, not on us.
What about historical data?
History comes from the same feed you connect — the software fetches, parses, verifies and stores it. Daily bars typically backfill for several hundred trading days (around 243 days of full market coverage in our own testing); minute bars, ticks and other intraday data accumulate from the day you start the server. How far back you can go depends on what your source will give you.
Why is there no "large order" money-flow indicator?
Because the source's "tick" feed is actually a ~3-second aggregation rather than individual trades. Classifying by the value of one aggregated record would mistake "three busy seconds" for "a large player entering", and the result even changes between data nodes. We provide reliable active buy/sell net flow and a relative classification based on each stock's own average trade size instead. See Data boundaries.
Does Signest trade for me?
No. We are not a broker, we never receive or hold funds, and we never decide what anyone buys or sells. The platform is delivered for research and simulation: strategy sets run in simulated accounts on your own machine, matched against live market data, so you can study how a model behaves. What you do with that afterwards is your own decision.
Do you supply strategies, factors or stock picks?
No. The platform ships with generic model templates and an empty factor library — the tooling, not the opinions. There is no proprietary strategy, no recommended list, no signal feed and no "copy my trades" service, in any plan.
How do I tell whether a model is any good?
Run it. Create a simulated account with the starting capital you choose and let it run on live market data — forward, on conditions the model has never seen, rather than only over a stored history. Every fill, rule trigger and pool refresh is recorded, so a surprising result can be traced. It remains a study of past and present behaviour, not a prediction.
Delivery and use
How soon can I use it after paying?
We email the download link, installation documentation and licence key to your registered address, normally within 24 hours and no later than 2 business days.
Which operating systems are supported?
The current release ships Windows builds: Signest_Server_Release_v2.0.0.exe and Signest_Client_Release_v3.0.0.exe, both for Windows 10 / 11 on x86_64. You also need your own PostgreSQL 14 or later database.
How many machines does one subscription cover?
A standard subscription licenses 1 server instance. The desktop client may be used on the devices you personally work on. For multiple server instances, choose the institutional plan.
Do you store my data?
No. All market data lands in your own database; we do not host it, back it up or read it. We keep only the account and subscription information needed to provide the service — see the Privacy Policy.
Payment, renewal and refunds
How much is it, and in what currency?
HK$899 per month or HK$8,990 per year, billed in Hong Kong dollars. WeChat Pay and cards in other currencies are converted by your payment provider at its own rate.
Which payment methods do you accept?
Visa, Mastercard, American Express and other international cards, plus WeChat Pay. Payments are processed by Stripe; we never see or store your full card number or payment password. Charges appear as SIGNEST.
Does it auto-renew, and how do I cancel?
Yes, it renews automatically, and we email a reminder before each renewal. Cancel at any time with no penalty: email luhuabo@gmail.com, or use the customer portal link in your subscription confirmation email. Access continues to the end of the paid period.
Can I get a refund?
Yes — a full refund within 14 days of a first subscription, no reason required. Full rules are in the Refund & Cancellation Policy.