Refund & Cancellation
Cancel any time; full refund within 14 days of a first subscription
We sell a tool, not a promise. If it does not suit you, we refund to the original payment method within the stated window — no reason required, no fee deducted.
1. Cancelling a subscription
You may cancel at any time. There is no minimum term, no cancellation penalty and no fee.
To cancel, choose any of the following:
- email luhuabo@gmail.com with the subject "Cancel subscription" and your registered email address;
- use the customer portal link in your subscription confirmation email;
- call +852 5790 3556 (Mon–Fri, 10:00–18:00 Hong Kong time).
We process cancellations within 2 business days and send a confirmation email. No further charges are made, and your access continues to the end of the period you have already paid for.
2. Refunds: 14-day guarantee on a first subscription
If this is your first subscription (monthly or annual), you may request a full refund within 14 calendar days of successful payment, without giving a reason.
Email luhuabo@gmail.com with your order reference or the email address used for payment. We confirm within 2 business days and initiate the refund within 5 business days of that confirmation.
3. How long refunds take to arrive
Refunds are returned by the original payment route:
- WeChat Pay: typically 1–5 business days back to the source account;
- Card: typically 5–10 business days back to the original card, depending on your issuer.
Because of exchange-rate movement, a refund of a payment made in another currency may arrive slightly different in amount from the original charge. That difference is set by the payment provider's rate and is outside our control.
4. Refunds after 14 days
4.1 Monthly plan: no refund after 14 days, but you can cancel at any time and keep access to the end of the paid month.
4.2 Annual plan: if you cancel after 14 days, we refund pro rata for the full unused months remaining, deducting the months used (a part month counts as a whole month). Example: an annual plan at HK$8,990 cancelled after 3 months refunds 8,990 − 3 × 899 = HK$6,293.
4.3 Service interruption: if the Service is unavailable for more than 7 consecutive days for reasons attributable to us, you may choose either a refund for the affected days or an equivalent extension of your subscription.
5. When we do not refund
- requests outside the periods above that do not fall under clause 4.2 or 4.3;
- subscriptions terminated for breach of clause 6 of the Terms of Service (resale, redistribution, licence circumvention and similar);
- cases where your environment does not meet the published requirements (for example no database prepared, or no network access to the data source) and you decline to work with us on diagnosis after we have offered help;
- requests based on not having made money or on indicators "not working" — the Service provides data and tools only and promises no investment return, which is stated clearly before purchase.
6. Duplicate charges and unrecognised transactions
If you see a duplicate charge, an incorrect amount, or a charge from SIGNEST that you do not recognise, contact luhuabo@gmail.com or call +852 5790 3556 immediately. Where the claim is verified we refund in full within 2 business days. You do not need to raise a dispute with your bank or payment platform first — we would much rather resolve it directly.
7. Contact
Email: luhuabo@gmail.com (billing and refund requests handled first)
Phone: +852 5790 3556 (Mon–Fri, 10:00–18:00 Hong Kong time)
Address: Room 3906, Block C, Bayview Centre, 28 Harbour Road, Wanchai, Hong Kong